Booking & Cancellation policy
Dear Ladies, due to time sensitivity of lash procedures and respect for each of you, we require all of our customers to accept our booking and cancellation policy, so we can continue to provide the highest quality of customer service for you.
If you need to cancel or reschedule an appointment, we respectfully require that you provide at least 24 hour notice.
Our Policy:
A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 100% of booked services. A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide.
Arriving late:
Should you arrive more than 10 minutes late for your appointment, we cannot guarantee the quality of your service & amount of lashes you will get . Your session will end according to a time slot you have booked with us. If we cannot accommodate you, the same cancellation fee will be charged. Arriving later than 15 min from the start of your appointment time with no prior contact with us will be considered as a No-Show and result with 100% service charge.
Same day appointment
If you wish to schedule an appointment on the same day, please contact us to see if we have any availability by sending a text message to 917-810-0123. Please note, if all artists are in the sessions with clients, the response time may take up to an hour. In case of cancellation, the same policy will be applied. We do not provide a rescheduling option on “same day” booking service.
We appreciate your understanding and support! With Love, Lashnista.
